Equipment Solutions
Welcome to our Frequently Asked Questions (FAQ) page.
We hope you find what you are looking for here. Give us a call. Our consultants will assist you, with no obligation, to understand the internet and phone options available to you.
Frequently Asked Questions for the Telecom Industry
Although we offer a variety of hardware options for purchase, it is likely that an out-of-pocket expense is not necessary. In most cases, existing VoIP phones can be re-provisioned to our platform. Another option is to do away with desk phones completely and instead use our mobile app or Softphone via your PC and headset.
Unlike traditional analog phone systems that require roll over lines, VoIP can handle as many simultaneous calls as your devices and users can handle. The Call Queue feature allows for callers to hear on hold music while waiting for a representative instead of getting a busy signal.
Not necessarily. Our platform allows you to make calls using an IP desk phone, our mobile app, or any other device that has internet access.
A healthy network consists of a clear path from the internet to all devices. To accomplish this, we recommend investing in your own commercial-grade router and switch. SIP ALG should be disabled in your router. Ensure that data network cables have been installed anywhere a phone will be installed. Lastly, opt-in for the most reliable internet connection available at your location.
SIP (Session Initiation Protocol) is the technology that allows voice, video, and other multimedia content to connect and disconnect via the internet.
A healthy VoIP cable setup consists of Data cables such as “Cat5” or “Cat6”. These data cables are designed to connect computers, network equipment, and devices such as modems, servers, and switches.
Not at all. Anyone with managing rights for your company can make changes to your system. We provide credentials to login, add hold music, change voicemails, change call routing, etc. Our support technicians are also available and happy to help!
Paying for installation is available but not required. Non hardware installations are always completed remotely. In most cases, Hardware installations can be plug and play as all hardware is pre-configured and pre-provisioned for customer convenience. In all cases, our technicians are available to remotely walk you through every step of the way.
Traditional Fax: This is a great option for businesses that like to use a physical fax machine. In addition to traditional fax, we include the option to receive fax through email simultaneously.
eFax: This is a digital, cost-effective, option that allows users to send and receive fax via email or secure portal all while saving ink, paper and organizing fax electronically.
Featured Hardware
From IP phones to network hardware, we’ve got you covered! Our great selection of available hardware offers a premium solution for all your small to medium business needs. Sample a few of our hardware items below. And, if there is a specific brand you are looking for, just ask!
T58W Pro
FULLY WIRELESS PHONE HANDSET! No need for a phone handset cord! Plus a 7-inch touch screen display, Blueooth and wifi capable, runs Android 9.0, 2 USB port for Headsets or recording. A truly executive phone!
T57A
Premium-level phone for executives. 7-inch touch-screen color display. Runs Android 9.0. Built-In Bluetooth and wifi. 2 USB ports for Recording and headset.
Sip Horn IP66
Cyberdata IP66 Analog Paging Horn.
PA3
Fanvil PA3 SIP Paging Gateway. 2 SIP Lines 10W ~ 30W mono channel power amplifier audio line in port & audio line out port support. Supports relays for mag-lock doors.
IP66
Cyberdata SIP IP66 Outdoor Paging Horn. User-uploadable tones and up to 9 page messages. Digital volume control. Loud ringer function – second SIP extension.
Algo 8301
Algo 8301 Paging adapter gateway – The device also functions as a scheduler for automated bells, tones, and announcements.
Vigor-2135ac
Draytek Small to Medium business VoIP optimized firewall/router. Includes VPN and VLAN capabaility with content filtering and blocking.1 Gbps WAN throughput.
P2540
Draytek Managed switch with 48 Gigabit PoE+ capable ports with PoE power budget up to 405 watts. 10Gb capable SFP combo ports for uplink. Supports VLAN, QoS, and auto-restart for PoE devices when network connection is lost, IP Conflict Detection & Prevention. Web-based GUI.
P2100
Draytek Managed switch with 8 Gigabit PoE+ capable ports with PoE power budget up to 140 watts. 4 Gigabit SFP/RJ-45 combo ports for uplink. Supports VLAN, QoS, and auto-restart for PoE devices when network connection is lost. Web-based GUI.
P1282
Draytek P1282 – Managed switch with 24 Gigabit PoE+ capable ports with PoE power budget up to 400 watts. 4 Gigabit SFP combo ports for uplink. Supports VLAN, QoS, and auto-restart for PoE devices when network connection is lost, IP Conflict Detection & Prevention. Web-based GUI.
3910
Draytek Enterprise level firewall/router. Provides 2x 10G-capable fiber SFP ports for WAN or LAN connection. Load Balancing, VPN, VLAN, filtering, bandwidth management. Up to 9 Gbps NAT throughput
2927 LAC
Draytek Dual WAN commercial wifi firewall/router with LTE capability to provide full redundancy from two ISP’s and Mobile 4G LTE. Includes VPN and VLAN capabaility with content filtering and blocking. 1 Gbps WAN throughput per port.
2927 AC
Draytek Dual WAN wifi firewall/router to provide full redundancy from two ISP’s. Includes VPN and VLAN capabaility with content filtering and blocking. 1 Gbps WAN throughput per port.
912C
Dryatek 912C Wifi Access point. Expand wifi roaming. Easily link to other VigorAPs to expand the wireless network. Auto-redirect to 5Ghz for faster speeds. Multiple SSID capable.
48 Port POE
48 Port Network Switch (Non PoE & PoE Available)- Plug and play: Simple setup with no software to install or configuration needed
24 Port POE
24 Port Network Switch (Non PoE & PoE Available)- Plug and play: Simple setup with no software to install or configuration needed
16 Port PoE
16 Port Network Switch (Non PoE & PoE Available)- Plug and play: Simple setup with no software to install or configuration needed
8 Port POE
8 Port Network Switch (Non PoE & PoE Available)- Plug and play: Simple setup with no software to install or configuration needed
5 Port POE
Network Switch (Non PoE & PoE Available)- Plug and play: Simple setup with no software to install or configuration needed
T58W
Yealink T58W. Simple-to-use smart, touch-screen business phone that supports video calling. Built-in wifi and Bluetooth. Dual USB Ports for local recording and headsets.
SIP-VP59
Yealink Executive Video phone. Android operations system. 27 speed dial buttons.
SIP-T54W
Mid-level phone, ideal for professionals and managers with moderate call load. Built-in Bluetooth and Wifi. Adjustable-tilt 4.3 inch screen. Single USB to support local recording or headset.
SIP-T53W
Yealink Entry-level phone, well suited for a common workspace. 8 line keys, 12 SIP accounts w/ 21 memory keys. Built-in Bluetooth.
SIP-T48U
Yealink 7-inch Touch Screen phone with two USB Ports for supporting Bluetooth, Wifi, local recording, and headset capabilities. 29 Programmable touch keys.
SIP-T46U
A vibrant Yealink display supporting up to 16 VoIP accounts, 27 programmable keys, and superior HD Audio. Dual USB ports for Bluetooth, Wifi, local recording, and headset capabilities.
SIP-T33G
Yealink entry-level color screen IP phone with high performance. It offers support for 4 VoIP accounts, 5-way conferencing, and has capacity for up to 12 programmable keys
WH67-UC
Convertible Yealink Headset which can be worn over the head and in-ear. Includes speakerphone which supports your PC, IP Phone, and Bluetooth technology for mobile phone pairing and wireless charging (with add-on module). Block background noise for crystal-clear voice.
WH66
Full communication Yealink Wireless Headset and workstation with speakerphone which supports your PC, IP Phone, and Bluetooth technology for mobile phone pairing and wireless charging (with add-on module). Block background noise for crystal-clear voice.
WH63-UC
Yealink convertible headset which can be worn over the head and in-ear. Can connect to PC and IP phone simultaneously, plug-and-play. Microphone background noise blocking.
WH62-Mono
Entry Level Yealink DECT Headset. Can connect to PC and IP phone simultaneously, plug-and-play. Microphone background noise blocking. All day comfort.
WH62-Dual
Entry Level Yealink DECT Headset. Can connect to PC and IP phone simultaneously, plug-and-play. Microphone background noise blocking. All day comfort.
W80B
Advanced Yealink DECT multi-cell system which creates an extremely scalable and reliable solution for organizations of any size and any shape. The system supports up to 100 handsets and 100 simultaneous calls with seamless roaming and call handover between stations.
W60b
Yealink DECT Base Station. Supports up to 8 concurrent Calls, 8 DECT cordless handsets, and noise reduction. Up to a 50 meter indoor and 300 meter outdoor range.
W59R
Ruggedized and durable. This cordless Yealink handset provides users with the convenience of mobility and can withstand harsh conditions. IP67 water resistance, belt clip, occupational safety alarms, Bluetooth, multi-cell capable
W56H
Yealink DECT Handset with HD Voice. Up to 30 Hours talk time and 400 hours standby time. 2.4-inch color screen. Supports Call hold, transfer, speed dial, 3-way, call logs and more.
RT30
Yealink repeater for cordless base stations, giving cordless handsets even greater distance capacity. Can support up to 2 repeater cascade. Automatic handover of calls.
CP965
Yealink conference phone. Designed for medium to large conference rooms. 13 Built-in microphones. Bluetooth capable for mobile pairing. Optional wireless mics. Can synchronize with other units for simultaneous sound pickup and playback
CP935W
Yealink conference phone. HD voice and 4-inch touch screen. Has built-in battery, bluetooth, and Wi-Fi. Up to 20 hours talk-time and 167 hours standby. 20-foot and 360 degree microphone pickup range. Support bluetooth mic expansion.
CP925
Yealink HD 4-inch touch-screen Conference Phone for small to medium rooms. Acoustic fabric for resistance against accidental liquid spills. 7 built in microphones. Bluetooth capable for mobile phone pairing.
Yealink Power Supply
WF50
EXP 50
DD10K
Yealink DD10K provides you with a quick and reliable DECT connection without wiring or cabling troubles, and gives you the freedom to enjoy wireless communications in minutes
BT41
Yealink Bluetooth connectivity to your IP Phone with a wide variety of Bluetooth Headsets, allowing you to receive calls wherever you are in the office