FAQ’s

VoIP is more secure than ever. Advances in technology offer more protection for end-users. Protocols such as call encryption, regular firmware updates and firewall adjustments ensure that we provide reliable, secure, hosted service.

Annual contracts are not required. For your convenience and flexibility, we offer month-to-month service plans for all customers. Our month-to-month option makes it easy to add users and services as your business grows.

Our preferred Hosted VoIP phone package starts as low as $15.99 per user per month. In addition, we offer custom pricing, premium and executive packages and in most cases include unlimited remote support and unlimited remote training at no additional cost.

Yes, it is! We are confident that we can meet the challenge of expanding and filling your needs as your business grows. Whether you have 1 or 100 employees, we are dedicated to implementing our robust, full featured platform at competitive pricing.

Although we offer a variety of hardware options for purchase, it is likely that an out-of-pocket expense is not necessary. In most cases, existing VoIP phones can be re-provisioned to our platform. Another option is to do away with desk phones completely and instead use our mobile app or Softphone via your PC and headset.

Our Hosted VoIP platform offers enterprise features at a fraction of what it costs to install and maintain a traditional phone system. Fully utilize features such as Auto Attendants, Custom Call Routing, Mobile App, SMS/MMS (Text & Picture Messaging), Call Analytics, Individual Voicemails, Call Recordings, Call Park, Call Forwarding, Call Queues, Custom Music on Hold, to name a few.

Unlike traditional analog phone systems that require roll over lines, VoIP can handle as many simultaneous calls as your devices and users can handle. The Call Queue feature allows for callers to hear on hold music while waiting for a representative instead of getting a busy signal.

Not necessarily. Our platform allows you to make calls using an IP desk phone, our mobile app, or any other device that has internet access.

If your network is healthy, you can expect better voice quality from your VoIP calls than any call coming through a landline. We recommend speaking to one of our consultants to identify your network’s health.

A healthy network consists of a clear path from the internet to all devices. To accomplish this, we recommend investing in your own commercial-grade router and switch. SIP ALG should be disabled in your router. Ensure that data network cables have been installed anywhere a phone will be installed. Lastly, opt-in for the most reliable internet connection available at your location.

SIP (Session Initiation Protocol) is the technology that allows voice, video, and other multimedia content to connect and disconnect via the internet.

A healthy VoIP cable setup consists of Data cables such as “Cat5” or “Cat6”. These data cables are designed to connect computers, network equipment, and devices such as modems, servers, and switches.

Yes! We offer free number port-in. As we port your numbers, we provide you with a masked temporary number that makes the transition seamless. Porting takes 5 – 7 business days to complete.

Yes! Our phone number inventory consists of thousands of local, long-distance, and Toll-Free phone numbers for you to choose from. We can provide you options by area code or state locality.

Yes! At the time of porting, we will assign the caller ID for your main business number. The caller ID is limited to 15 characters and completes shortly after the port is complete.

This is a service that is setup during onboarding to ensure that the correct emergency services center can be reached when 911 is dialed. Emergency Service personnel is automatically provided with the caller’s business location information and call back phone number.

Rates depend on the country you are calling. For a rate list, contact us at (530) ONE-STOP.

Your customer’s experience is important to us. With our mobile app feature, you can make calls, receive calls, and conduct business as usual during a power outage. In addition, users with manager rights can forward your calls via their management online portal.

Not at all. Anyone with managing rights for your company can make changes to your system. We provide credentials to login, add hold music, change voicemails, change call routing, etc. Our support technicians are also available and happy to help!

If you have internet access and the country you are traveling to does not block SIP traffic, the answer is Yes. Making calls to and receiving calls from US based numbers via PC, laptop or mobile device works the same.

International rates apply when calling numbers outside the U.S. You would need to contact our support department for pricing and to enable this feature before traveling outside the U.S.

Paying for installation is available but not required. Non hardware installations are always completed remotely. In most cases, Hardware installations can be plug and play as all hardware is pre-configured and pre-provisioned for customer convenience. In all cases, our technicians are available to remotely walk you through every step of the way.

No, but out of courtesy we will gladly help you to find the best internet option at the best price available. We leverage our Internet Carrier relationships on your behalf to assist you as best we can in the process.

Traditional Fax: This is a great option for businesses that like to use a physical fax machine. In addition to traditional fax, we include the option to receive fax through email simultaneously.

eFax: This is a digital, cost-effective, option that allows users to send and receive fax via email or secure portal all while saving ink, paper and organizing fax electronically.